How do I start an injury claim?

Have you been in an accident and would like to bring a personal injury claim? Here’s what you need to know about our services, how costs and legal fees work, how long you have to start a claim, and the simple steps to take to start your claim.

PERSONAL INJURY CLAIMS INSTRUCTION GUIDE

All you need to know about starting your claim

When you instruct our firm to handle your compensation claim, here’s what you need to know about the service we provide on your behalf, how costs and legal fees work and information about litigation.

Our service & commitment

Our service & commitment

We provide legal advice, which we are happy to confirm in writing or by email at your request. All advice is given solely for the client’s benefit and cannot be relied upon by any third party. We are committed to achieving the best case outcome for our clients.

Professional support services

Professional support services

Other than acting for our clients, we also provide support services such as sourcing the best medical experts providing the necessary treatments, physiotherapists, engineers, and more.

Before we make a recommendation, we will discuss your case with you in detail. In many cases, it will be clear from the outset that your injury case will be successful. If, however, we believe you have no case, we will tell you immediately. It will not be in your interest to pursue a case that stands little chance of success. Contact us for more information about starting your claim.

Confidentiality

Confidentiality

We observe the utmost confidentiality with regard to clients’ affairs, and no confidential details are disclosed to any third party save in accordance with instructions received, in disclosure we deem necessary or appropriate for the matter concerned, or where obliged by law.

Availability and appointments

Availability and appointments

Our office is open Monday to Friday 9.00 am to 5.30 pm. We are available online by email info@lawline.ie. Appointments are given on request at the earliest opportunity. Meetings can take place online via phone or Zoom, or in person at our offices at Lawline House, D08CX34.

Efficiency and case updates

Efficiency and case updates

Once instructions have been accepted, we will progress your case efficiently and keep you informed on an ongoing basis. We will respond promptly to your letters, telephone calls and emails. We endeavour to act promptly and efficiently to identify the relevant issues and advise on possible courses of action.

Complaints

Complaints

If you have any complaint, please set it out in detail. Your file will be reviewed, and a written reply will be issued. This does not affect any of your statutory rights. Any matter of concern to a client should be sent to us in writing or by email to enable us to deal with it effectively.

Step by-step process – How to Start your Injury Claim

Simply tell us about your claim, and we’ll do the rest. Here are 4 steps to start your case.

Step 1: You tell us about your case

Step 1: You tell us about your case

We will take details of your accident and injury, answer any questions you may have, and advise you of your best options. Contact us by phone: 01 453 7890, by email at info@lawline.ie, or fill in our solicitor call-back form.

Step 2: We inform the third party

Step 2: We inform the third party

Once you instruct us to take on your case, we write to you confirming your instructions and proceed with informing the third parties and/or their insurers of the case. We then arrange to obtain a medical report and gather the necessary evidence to support your claim.

Step 3: We process the Injuries Resolution Board assessment

Step 3: We process the Injuries Resolution Board assessment

By law, we must process your claim initially through the Injuries Resolution Board before any Court Proceedings can be issued, which we do on your behalf. They notify the other side, and/or the Insurers, of the application. The other side has the choice of accepting the Injuries Board or rejecting the assessment procedure.

Step 4: We commence court proceedings

Step 4: We commence court proceedings

If the other side declines the Injuries Resolution Board assessment procedure, we then commence court proceedings. We will inform you of all stages of your case as it progresses.

Start your injury case

Simply tell us how you were injured and get started. Contact us by phone, email or form, and we’ll let you know whether you are eligible to start your injury case.

Talk to a solicitor

Starting your claim – What you need to know – Tips & FAQs

Authorisation – Letter of Authority and Instructions

Authorisation – Letter of Authority and Instructions

To authorise us to act on your behalf and proceed with your case, we send you a Letter of Authority & Instructions for your signature. This can be done through email or post. By signing it, the client formally appoints the solicitor’s firm to act on their behalf in a personal injury claim and sets out the key terms regarding authorisation, fees, and responsibilities.

  • Deal with the matter as we deem necessary and to retain Barristers (whether Senior and/or Junior Counsel) and/or other professional persons (including Engineers, Doctors, Actuaries etc as may be reasonable or appropriate in your case).
  • Investigate any matters arising and to arrange inspection, obtain expert reports, medical reports and interview witnesses or parties who may be in a position to assist.
  • Engage experts on your behalf such as Barristers, Engineers, Accountants and so on to furnish expert opinion appropriate to your case.
  • Endorse and to receive and lodge to our client account monies received on your behalf.
  • Deduct outstanding legal costs due by you from any monies held on your behalf in our client account.
  • The Injuries Resolution Board does not award separate legal fees; therefore, the solicitor’s fees and expenses will be deducted from the client’s settlement.
  • Give any undertaking(s)* that we deem necessary or appropriate in the circumstances. *Undertakings: an Undertaking is a solemn promise by a Solicitor to do something. Undertakings can be enforced by the Courts and by the Law Society of Ireland. Undertakings are essential in the operation of many cases.

Client responsibilities and termination

Client responsibilities and termination

The client must maintain contact, provide the requested information, and attend the arranged medical appointments. If the client withdraws, ceases communication, provides misleading information, or hires another firm, the solicitor can terminate the contract. In the event of early termination by the client, the client remains personally liable for all outlays incurred and legal work performed up to that date.
Transferring a file to/from alternative solicitors

Transferring a file to/from alternative solicitors

If a file is to be transferred to another Solicitor before a matter is completed then the file will be released on payment of all costs due. In instances where a fee for costs has been agreed the amount due will be apportioned having regard to the work done up to and including the request for the transfer of the file.
Withdrawing instructions

Withdrawing Instructions

Where a client wishes to withdraw instructions, we must be given prior notice in writing signed by the client. In such circumstances, all original documents and copies of all correspondence will be released to the client expeditiously upon payment of all fees due.
How long does an injury case take?

How long does an injury case take?

Subject to certain very strict exceptions, you have two years from the date of your accident to commence legal proceedings. If the two-year period has expired, even by one day, your claim is Statute Barred. An important exception to this rule is that persons under the age of 18 at the time of the accident (minors) have until their 20th birthday to commence proceedings.

In theory, therefore, a four-year-old, for example, has 16 years to commence proceedings, although a lengthy delay may create severe difficulties and may give rise to the defendant having grounds to apply for a dismissal of the claim on the ground that his right to put up a defence has been prejudiced by the delay. It should be noted that it can take time to issue legal proceedings, so you should not leave it until the last few weeks before the expiry of the statute before instructing your solicitor in the matter.

Statutory rights for clients in personal injury law in Ireland

Statutory rights for clients in personal injury law in Ireland

A client’s statutory rights in personal injury law in Ireland include the right to a strict two-year time limit for filing a claim (see our page on the Statute of Limitations), the mandatory use of the Injuries Resolution Board before going and the right to specific types of compensation. (see our page on the Injuries Resolution Board)
In most cases, a client has 2 years (less one day) from the date of the accident or their “date of knowledge” to bring a claim. This is different for minors/children under the age of 18, where the two years does not commence until the child reaches the age of 18.
Medical negligence claims are exempt from being submitted through the Injuries Resolution Board (formerly PIAB) under the Personal Injuries Assessment Board Act 2003. But all other injury claims must be submitted to the Board before a case can proceed to litigation.

Will my case go to Court?

Will my case go to Court?

We approach each case with the possibility of it going to Court—though many cases settle beforehand. If the defendant’s insurer hasn’t offered enough or made no offer at all, your case might proceed to court. Otherwise, if an offer exists, you, as the claimant, decide whether to accept it. Your Solicitor will guide you on whether to accept or reject the offer, but the final choice remains yours. If no offer is received, it suggests the other side feels confident in their defense.

Litigation – winning your case

Litigation – winning your case

If you win your case, or if the case is settled on the basis of payment of costs, the other side will have to pay the bulk of your legal costs.
If your case settles through the Injuries Resolution Board, the other side is not liable to pay your costs, and so you will be liable for all costs and outlays in relation to your Injuries Board application. However, until the other side pays, you remain responsible for all legal costs. The amount the other side will pay normally does not cover all of the legal costs. Any shortfall will be payable by you (the client).

When will I get my compensation award?

When will I get my compensation award?

Following a settlement or court award, it typically takes about 3 weeks for a cheque to issue from the major insurance companies. Local authorities can take longer, usually about 8 weeks.

Talk to a Solicitor today

Contact us 7 days a week by phone, email or fill out the tell us about your case form and a solicitor will contact you without delay. We are Here to Help.

Click to Call 01 4537890
Click to Text 087 3931326

Short video on how to start your claim in 5 easy steps

TELL US ABOUT YOUR CASE

014537890

0873931326

info@lawline.ie

Lawline House, High St. D08CX34

Road Traffic Accidents

If you were injured in a road accident due to another party’s fault, you may be eligible for compensation. Our legal team will guide you through the claims process.


Personal Injury Accidents

Injury claims involving accidents in public places, leisure centres, and workplaces are common. We will assist you in determining who is legally responsible and secure the compensation you deserve.


Accidents at Work

Common workplace accidents arise from heavy lifting, carrying, slipping, tripping, falling objects, tools, machinery or repetitive tasks. Employers have a duty to provide a safe work environment. If your injuries were caused in work you may be eligible to seek compensation.


CLAIMS GUIDE

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